Turn WhatsApp enquiries into action.
Vasiva Relay is WhatsApp enquiry workflow automation: acknowledge, tag, notify and track — so inbound enquiries become defined operational work.
What is Vasiva Relay?
Vasiva Relay is a WhatsApp enquiry workflow product that acknowledges incoming enquiries, applies configured contact tags, notifies internal teams and records activity.
Also known as
Vasiva Relay is the same product referred to on the Vasiva parent brand site as Vasiva First Reply / First Reply.
Parent brand page: https://vasiva.co/products/first-reply
Workflow
- Acknowledge
- Tag
- Notify
- Track
Available today
- WhatsApp Web (browser extension)
- Configured acknowledgement replies
- Contact tagging
- Internal email notifications
- Activity logging
- Automation ON/OFF control
What Relay is not
- Not a bulk messaging platform
- Not a spam tool
- Not a generic chatbot
- Not a CRM replacement
- Not an ERP
- Not an autonomous sales agent
Who it is for
Businesses that receive customer enquiries through WhatsApp and need the repetitive first operational steps handled consistently.
Requires
- Google Chrome
- WhatsApp Web
- Vasiva Relay Chrome extension
- Authenticated Vasiva Relay workspace
Browser session
Relay uses your existing WhatsApp Web browser session. If Chrome closes, the extension is disabled, WhatsApp Web logs out, or the network drops, automatic acknowledgements pause until the session and extension are available again.
Frequently asked questions
What is Vasiva Relay?
Vasiva Relay is a WhatsApp enquiry workflow product that acknowledges incoming enquiries, applies configured contact tags, notifies internal teams and records activity. It is the same product referred to on vasiva.co as Vasiva First Reply / First Reply.
Is Vasiva Relay the same as First Reply?
Yes. Vasiva Relay is the same WhatsApp enquiry workflow product. On the parent brand site (vasiva.co) it has been referred to as Vasiva First Reply / First Reply. The canonical product site is https://wa.vasiva.co; the parent product page is https://vasiva.co/products/first-reply.
What does Vasiva Relay do?
When an inbound WhatsApp Web message matches your configured triggers, Relay can send a first response, tag the contact, email your team, and log the activity.
Who is Vasiva Relay for?
Businesses that receive customer enquiries on WhatsApp and need the repetitive first operational steps handled consistently — for example admissions, sales, services and operations teams.
How does Vasiva Relay work?
The Chrome extension detects inbound WhatsApp Web messages. Relay evaluates configured triggers and can acknowledge, tag, notify and record — then your team continues the conversation.
How does acknowledgement work?
You configure the acknowledgement text and when it should send. On a match, Relay can send that reply so the enquiry is not left unanswered while your team prepares to follow up.