Vasiva Relay features

Enquiry handling, automated acknowledgement, contact tagging, internal notifications, activity history and automation controls.

What features does Vasiva Relay include?

Vasiva Relay is a WhatsApp enquiry workflow product that acknowledges incoming enquiries, applies configured contact tags, notifies internal teams and records activity.

Also known as

Vasiva Relay is the same product referred to on the Vasiva parent brand site as Vasiva First Reply / First Reply.

Parent brand page: https://vasiva.co/products/first-reply

Workflow

1. Acknowledge
2. Tag
3. Notify
4. Track

Available today

• WhatsApp Web (browser extension)
• Configured acknowledgement replies
• Contact tagging
• Internal email notifications
• Activity logging
• Automation ON/OFF control

What Relay is not

• Not a bulk messaging platform
• Not a spam tool
• Not a generic chatbot
• Not a CRM replacement
• Not an ERP
• Not an autonomous sales agent

Who it is for

Businesses that receive customer enquiries through WhatsApp and need the repetitive first operational steps handled consistently.

Requires

• Google Chrome
• WhatsApp Web
• Vasiva Relay Chrome extension
• Authenticated Vasiva Relay workspace

Browser session

Relay uses your existing WhatsApp Web browser session. If Chrome closes, the extension is disabled, WhatsApp Web logs out, or the network drops, automatic acknowledgements pause until the session and extension are available again.