WhatsApp lead routing: a practical workflow

How to route WhatsApp enquiries to a team with tags and internal notifications — without inventing CRM integrations.

How do you route WhatsApp leads to a team?

Vasiva Relay is a WhatsApp enquiry workflow product that acknowledges incoming enquiries, applies configured contact tags, notifies internal teams and records activity.

Vasiva Relay is the same product referred to on the Vasiva parent brand site as Vasiva First Reply / First Reply.

Workflow: Acknowledge → Tag → Notify → Track